Refunds & Returns Policy

Returns Policy

Return Timeframe

Change-of-mind returns must be initiated within 14 days of purchasing your item.

To be eligible for a change-of-mind return, the item must be:

• Unused and in its original packaging.

• In the same condition as when received.

• Free from any signs of installation, modification or tampering.

• Accompanied by a receipt or proof of purchase.

All change-of-mind returns are subject to approval by Armando 4x4 Australia.

Incorrect Vehicle Selection

Customers are responsible for ensuring they select the correct vehicle model, year, series and variant before purchasing.

We do not accept change-of-mind returns, refunds or exchanges for products incorrectly selected by the customer, even if the item remains unused or in its original packaging.

This exclusion does not apply where the product was incorrectly described, supplied incorrectly by Armando 4x4 Australia, or where the customer is otherwise entitled to a remedy under Australian Consumer Law.

Important Conditions

• Items purchased on sale or at a discounted price are not eligible for change-of-mind returns.

• We do not offer exchanges for different products once goods have been sold.

• Products that have been installed, modified, damaged or tampered with are not eligible for change-of-mind returns.

• These exclusions do not affect your rights under Australian Consumer Law.

To Initiate a Return

Email info@armando4x4australia.com.au with your order number, reason for return and supporting photographs.

Returns must only be sent to the address provided by Armando 4x4 Australia once your return has been approved.

Unauthorised returns may be refused.

Return Process

If your change-of-mind return is approved:

1. We will request clear photographs of the product from multiple angles, including its original packaging.

2. We will advise the applicable return freight cost, which is the buyer's responsibility.

3. Return freight collection is typically arranged within 1–3 business days. The buyer must be available at the scheduled collection time.

4. Missed freight collections will incur a $40 fee per failed attempt where the failed collection is attributable to the buyer.

5. Once received at Armando 4x4 HQ, our team will inspect the product to confirm it meets our return conditions.

6. If the product shows signs of installation, modification, damage or tampering, the change-of-mind return will be declined.

7. Where a return is declined following inspection, the buyer will be responsible for the freight costs associated with returning the product to them.

Armando 4x4 Australia reserves the right to assess the condition of all returned products before approving a voluntary refund.

This process does not restrict returns or remedies required under Australian Consumer Law.

Change of Mind Returns

Changed your mind? You may request a return within 14 days of purchase, provided the product meets our eligibility requirements.

The following conditions apply:

• A 25% restocking fee applies to approved change-of-mind returns.

• Return freight costs are the buyer's responsibility.

• Original shipping costs are non-refundable for change-of-mind returns.

• Sale or discounted items are not eligible for change-of-mind returns.

• Incorrectly selected vehicle products are not eligible for change-of-mind returns.

• Products must remain unused, uninstalled and in their original packaging.

The 25% restocking fee will be deducted from the approved refund amount.

Restocking fees and change-of-mind exclusions do not apply where a customer is entitled to a remedy under Australian Consumer Law.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved:

• Refunds will be processed to the original payment method within 10 business days.

• Applicable restocking fees and return freight charges will be deducted from voluntary change-of-mind refunds.

• Additional processing time may be required by your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact info@armando4x4australia.com.au.

Refunds relating to faulty products, major failures or other statutory consumer guarantees will be handled in accordance with Australian Consumer Law.

Damaged Items & Delivery Issues

Customers are encouraged to inspect all products immediately upon delivery.

Where visible freight damage is identified, customers should note the damage on the carrier's delivery documentation where possible and contact Armando 4x4 Australia as soon as possible.

Customers should retain all original packaging, shipping labels and supporting photographs until the matter has been assessed.

Shipping Protection

Armando 4x4 Australia offers optional Shipping Protection for $199, as outlined in Section 22 of our Terms & Conditions.

Shipping Protection provides priority handling for eligible claims involving products lost or damaged during transit.

What's Covered

• Products lost in transit and not delivered to the address provided at checkout.

• Products damaged during transit, including dents, scratches, cracks or broken components caused by the carrier.

• Freight costs associated with sending an approved replacement item.

What's Not Covered

• Damage occurring after delivery, including during customer unloading, storage or installation.

• Incorrect or incomplete delivery addresses provided by the customer.

• Delivery delays where the product arrives undamaged.

• Claims that do not meet the Shipping Protection reporting requirements.

• Change-of-mind returns or incorrect product selection.

Reporting Timeframes

For claims under the optional Shipping Protection service:

• Freight damage must be reported within 48 hours of delivery.

• Missing deliveries must be reported within 5 business days of the expected delivery date, or once tracking shows the product as delivered but it has not been received.

Making a Shipping Protection Claim

Contact info@armando4x4australia.com.au and provide:

1. Your order number.

2. Clear photographs of the damage, original packaging and shipping label.

3. A brief description of the issue.

Once an eligible Shipping Protection claim is approved, Armando 4x4 Australia will arrange a repair or replacement and manage the claim directly with the freight carrier.

Customers with Shipping Protection will not be required to wait for the carrier's investigation to be completed before an approved claim is actioned.

Shipping Protection Refunds

The Shipping Protection fee is non-refundable once an order has been dispatched.

If an order is cancelled before dispatch, the Shipping Protection fee will be refunded in full.

Shipping Protection is an additional optional service and does not replace or restrict rights under Australian Consumer Law. Customers may still be entitled to remedies for damaged, lost or faulty goods regardless of whether Shipping Protection was purchased.

Warranty Information

Armando 4x4 Australia products are supplied with a 12-month manufacturer's warranty, subject to the applicable warranty conditions and registration requirements.

Customers must register their product using the warranty registration information supplied with the product to access the voluntary manufacturer's warranty.

The manufacturer's warranty covers eligible manufacturing defects originating from the factory.

Warranty Exclusions

The voluntary manufacturer's warranty does not cover damage caused by:

• Incorrect installation or failure to follow installation requirements.

• Misuse, abuse or negligent handling.

• Unauthorised modifications or alterations.

• Accidents, collisions or external impacts.

• Off-road use outside the product's intended specifications or damage resulting from misuse during off-road activities.

• Normal wear and tear.

• Minor cosmetic scratches or marks arising from ordinary use that do not constitute a manufacturing defect.

These exclusions apply to the extent the relevant circumstances caused the damage or defect and do not limit statutory consumer guarantees.

Installation Requirements

As outlined in Section 20 of our Terms & Conditions, Armando 4x4 Australia strongly recommends installation by an authorised fitting partner.

Where an authorised fitting partner is unavailable, installation should be undertaken by a qualified 4x4 accessory specialist.

Customers undertaking their own installation must ensure a clearance gap of 20–25 mm between the bull bar and vehicle bodywork on each side.

Failure to maintain the required clearance may result in damage caused by chassis flex, thermal expansion or off-road articulation, which may not be covered under the voluntary manufacturer's warranty.

Warranty Claims & Procedures

All warranty claims should be initiated through the original point of purchase.

Customers who purchase Armando 4x4 Australia products through an authorised dealer, reseller or stockist must contact their original supplier as their first point of contact.

The original supplier is responsible for:

1. Assessing the initial complaint.

2. Obtaining photographs, documentation and proof of purchase.

3. Investigating potential installation, freight or external damage.

4. Liaising with Armando 4x4 Australia where further assessment is required.

Customers who purchase directly from Armando 4x4 Australia may submit warranty claims directly to info@armando4x4australia.com.au.

Warranty claims may require further investigation to determine whether the issue relates to a manufacturing defect, installation, freight damage, misuse or another external factor.

All claims are subject to assessment and applicable warranty conditions.

Warranty Freight Costs

For voluntary manufacturer's warranty claims, return freight arrangements and any applicable charges will be advised during the assessment process.

Where a product fails to meet Australian consumer guarantees, reasonable freight, return or collection costs will be handled in accordance with Australian Consumer Law.

Warranty Assessment & Remedies

Armando 4x4 Australia reserves the right to inspect, assess and investigate reported defects or damage before determining the appropriate remedy.

Where a manufacturing defect is confirmed under the voluntary manufacturer's warranty, a repair or replacement may be offered in accordance with the warranty conditions.

Where a product fails to meet Australian consumer guarantees, remedies will be provided in accordance with applicable law.

For minor failures, Armando 4x4 Australia may elect to repair the product within a reasonable time or provide another remedy permitted by law.

For major failures, customers retain their statutory rights, including the right to choose a refund or replacement where applicable.

Australian Consumer Law

Nothing in this policy or our Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply independently of our voluntary return conditions, manufacturer's warranty, warranty registration requirements and optional Shipping Protection.

Contact Information

For all returns, refunds, warranty enquiries and delivery issues, please contact:

Armando 4x4 Australia

Email: info@armando4x4australia.com.au

Phone: 02 5300 3306

All returns and warranty assessments must be arranged in advance. Products must not be returned without prior instructions from Armando 4x4 Australia.

For further information, please refer to our Terms & Conditions.