Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days from the date of purchase, provided the item is in stock.
Processing times exclude weekends and NSW public holidays.
Pre-order and out-of-stock items are subject to separate dispatch timeframes, which will be communicated at the time of purchase or through subsequent order updates.
Shipping & Delivery
We ship orders via Direct Freight Express.
Standard delivery times are typically 1–14 business days from dispatch, depending on your location.
Please note that delivery times are estimates and may be affected by:
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Peak periods, including Easter and Christmas.
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Public holidays.
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Natural disasters, flooding and severe weather.
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Freight carrier disruptions.
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Unforeseen circumstances outside our reasonable control.
Tracking information will be provided once your order has been dispatched, where available.
Damages & Delivery Issues
Please inspect your order carefully upon delivery.
If you notice any visible damage, we recommend noting it on the freight carrier's delivery documentation before accepting the goods, where possible.
Any damage should be reported to info@armando4x4australia.com.au as soon as possible.
Customers should retain all original packaging, shipping labels and supporting photographs until the matter has been assessed.
Freight damage claims may require investigation to determine the cause and extent of the damage.
Optional Shipping Protection
Armando 4x4 Australia offers optional Shipping Protection for $199, available at checkout.
Shipping Protection provides priority handling for eligible claims involving products lost or damaged during transit.
What's Covered
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Products lost in transit and not delivered to the address provided at checkout.
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Products damaged during transit, including dents, scratches, cracks or broken components caused by the freight carrier.
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Freight costs associated with sending an approved replacement item.
What's Not Covered
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Damage occurring after delivery, including during customer unloading, storage or installation.
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Incorrect or incomplete delivery addresses supplied by the customer.
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Delivery delays where the product arrives undamaged.
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Claims that do not meet the Shipping Protection reporting requirements.
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Change-of-mind returns or incorrect product selection.
Shipping Protection Claims & Reporting Timeframes
To qualify for the additional benefits provided under Shipping Protection:
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Freight damage must be reported within 48 hours of delivery.
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Missing deliveries must be reported within 5 business days of the expected delivery date, or once tracking shows the product as delivered but it has not been received.
To submit a claim, email info@armando4x4australia.com.au with:
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Your order number.
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Clear photographs of the damage, original packaging and shipping label, where applicable.
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A brief description of the issue.
Please retain all original packaging until your claim has been resolved, as the freight carrier may require an inspection.
Once an eligible Shipping Protection claim is approved, Armando 4x4 Australia will arrange a repair or replacement.
With Shipping Protection, we manage the claim directly with the freight carrier on your behalf, so you will not need to wait for the carrier's investigation to be completed before we act.
Shipping Protection Refunds
The Shipping Protection fee is non-refundable once your order has been dispatched.
If your order is cancelled before dispatch, the Shipping Protection fee will be refunded in full.
Orders Without Shipping Protection
Customers who do not purchase Shipping Protection may still report missing, damaged or faulty goods.
These matters will be assessed in accordance with our standard claims procedures and applicable Australian Consumer Law obligations.
Shipping Protection provides additional claim-handling benefits and does not replace or restrict your statutory consumer rights.
Product Assessment & Remedies
Armando 4x4 Australia reserves the right to reasonably inspect, assess and investigate reported product damage or defects before determining the appropriate remedy.
Where permitted by law, a repair or replacement may be offered as the first course of action.
Where a product has a major failure under Australian Consumer Law, customers retain their statutory right to choose a refund or replacement.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Customers may be entitled to a repair, replacement, refund or other remedy where goods are lost, damaged or fail to meet applicable consumer guarantees, regardless of whether Shipping Protection was purchased.
For further information, please refer to our Terms & Conditions and Refunds & Returns Policy.
Contact Information
Armando 4x4 Australia
Email: info@armando4x4australia.com.au
Phone: 02 5300 3306
